A little clarity goes a long way.
Answers about your products, deliveries and subscriptions, all in one place.
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Try a shorter search such as “shipping” or “return”, or email our support team.
Products & routines
Which Yesnap product should I start with?
Start with the goal you want to support: Peach Pout for training and recovery, Mocktale-1 for your cravings routine, Magnesium Evening for winding down, NMN Daily for cellular energy, or Lymphatic Support for daily lymphatic wellness. Explore the product pages for ingredients and directions.
Can I take more than one Yesnap product?
Check the ingredient labels and serving directions for each product before combining them. A qualified healthcare professional can help you review overlapping ingredients and whether a combination is appropriate for you, especially if you take medication or have a medical condition.
Are all Yesnap products powders?
Formats vary by product. For example, Lymphatic Support comes in ready-to-take liquid sticks. Check each product page and package for its format, serving size and directions.
How do I choose a routine?
Start with one main goal and review the product ingredients and directions. Our Ritual Finder can help you explore options. It is a shopping guide, not medical advice.
Do I need to subscribe?
No. One-time purchase is available, and Subscribe & Save is optional for recurring rituals.
Subscriptions
What is Subscribe & Save?
Subscribe & Save pricing and delivery options are shown on each product page before checkout.
Can I change my subscription?
For help with your recurring order, contact our support team or use the subscription portal linked from your account email.
How do I cancel my subscription?
Use the subscription management link in your order confirmation email or contact support@getyesnap.com. Cancel before your next scheduled billing date to avoid the next charge. Canceling stops future renewals; it does not automatically refund an order already charged.
Can I get a refund for a subscription renewal?
Yes. Every subscription order has its own 30-day refund window from delivery. Opened or tried products are eligible, and no return is required. Email support@getyesnap.com with your order number and a brief reason. Requesting a refund does not cancel future renewals. See our refund policy for details.
Shipping & returns
Where do you ship?
We ship to the United States, United Kingdom and supported European Union destinations, including Germany. This includes Lymphatic Support. Availability for your product and address is confirmed at checkout. Standard shipping is free on eligible orders.
How long does shipping take?
Our shipping policy provides for processing and dispatch within 24 hours. Estimated standard transit is 3–5 business days after dispatch in supported destinations. Estimates may vary due to carrier schedules, customs or holidays. Check the options at checkout and our delivery guide.
What if I’m not satisfied with my order?
Contact us within 30 days of delivery with your order number and a brief explanation of why you’re not satisfied. You can request a refund even if you’ve opened or tried the product — no return required. This applies to one-time purchases and every subscription order. Approved refunds are processed within 7 business days. See our 30-day refund policy.
What if my order arrives damaged?
Contact customer support with your order number and photos of the damaged item.
Let’s get it sorted.
Email us with your order number and a few details. We’ll help you find the next step.