From our door to yours.
Free standard shipping on every order. Find delivery estimates, tracking information and help with your shipment here.
Where we ship
Standard shipping is free for one-time purchases and subscriptions. No minimum spend and no code needed.
| Destination | Estimated transit | Cost |
|---|---|---|
| United States | 3–5 business days | Free |
| United Kingdom | 3–5 business days | Free |
| Germany & supported EU destinations | 3–5 business days | Free |
Transit estimates begin after dispatch. Carrier schedules, customs, weather and holidays may affect arrival dates. Delivery on a specific date is not guaranteed.
What happens after checkout
- We prepare your orderOur shipping policy provides for processing and dispatch within 24 hours of order placement.
- You receive trackingLook for shipment details by email, or SMS if provided at checkout. Tracking may take time to update.
- Your order arrivesOrders may arrive in separate shipments at no extra standard shipping charge.
Need help with a delivery?
My tracking has not updated. What should I do?
A newly created label may appear before the carrier scans your parcel. If your order is beyond its expected delivery window, email us with your order number so we can investigate.
It says delivered, but my package is missing.
Check your delivery location, household members and any carrier-designated safe place. Allow 24 hours in case the delivery scan appeared early, then contact us if it is still missing. We’ll review tracking and delivery evidence with the carrier.
See our delivery issue policy for replacement and refund conditions.
My item arrived damaged, incorrect or incomplete.
Email support@getyesnap.com with your order number, what happened and photos if available. Once the issue is verified, we’ll arrange the appropriate replacement or refund.
Can I change my delivery address?
Contact us as soon as possible. We can try to update the address before processing, but may be unable to change an order already in processing or transit.
Let’s get it sorted.
Email us with your order number and a few details. We’ll help you find the next step.