Refund policy
We want you to feel confident trying Yesnap. If you’re not satisfied, contact us within 30 days of delivery to request a refund — even if you’ve opened or tried the product. No return required.
Email support@getyesnap.com with your order number and a brief explanation of why you’re not satisfied. The same policy applies to one-time purchases and every subscription order.
1. Our 30-Day Refund Policy
To request a refund under this policy:
- Contact us within 30 days after your order is delivered.
- Provide your order number, receipt, or other proof of purchase from getyesnap.com.
- Tell us which product you’re requesting a refund for and briefly explain why you’re not satisfied.
Opened or tried products are eligible. You do not need to keep the packaging or send the product back. Each order has its own 30-day window, including subscription renewals.
We review requests to verify the purchase and these conditions. If we need more information, we’ll contact you. Requests outside the 30-day window are not covered by this satisfaction policy; your statutory rights remain unaffected.
2. How to Request a Refund
- Email support@getyesnap.com within 30 days of delivery with your order number, product name, and reason for your request.
- Our team will review your request and email you the outcome or ask for any missing details. There is nothing to ship back.
- Once approved, your refund will be processed to your original payment method within 7 business days.
3. No Return Required
You do not need to mail the product back to receive an eligible refund. There are no return shipping costs or restocking fees. Please do not send products to our warehouse.
4. Order Issues & Quality Concerns
Damaged or defective items: Please inspect your order when it arrives and contact us promptly if there is a problem. We may ask for photos of the product and packaging to help verify the issue. Once confirmed, we will arrange a replacement or refund.
Incorrect or missing items: Contact us with your order number and details of what you received. After verification, we will arrange a replacement, send the missing item, or issue a refund for the affected item.
Quality concerns: Email us with a description of the issue and, if available, photos and the lot or batch number. We will assess the concern and provide an appropriate resolution, which may include a replacement or refund. You do not need to return the product. Please contact us even if the product has been opened or tried.
5. Cancellations & Unfulfilled Orders
To request a cancellation, contact us as soon as possible. We can cancel an order before it enters processing. Once processing or shipping has begun, we may be unable to stop the order; you can still request a refund under our 30-day policy after delivery.
If an item cannot be fulfilled, we will notify you and automatically refund the unfulfilled item to your original payment method. If shipment is delayed beyond the promised timeframe, we will notify you of the revised timing and any applicable cancellation and refund options.
6. Shipping & Delivery Issues
Marked delivered but not received: Please check your delivery location, household members, and any safe place indicated by the carrier. Tracking can occasionally show delivery before the package arrives; allow 24 hours, then contact us if it is still missing. We will review the tracking details and available delivery evidence with the carrier.
If the carrier cannot confirm delivery after investigation, we will arrange a replacement at no cost. Where a refund is required by applicable law, we will provide it. If valid evidence confirms delivery to the address you supplied, a delivery claim alone does not qualify for a refund or replacement under this policy.
Lost or stolen after confirmed delivery: Where delivery to the correct address is verified, Yesnap does not cover subsequent theft or loss, except where applicable law requires otherwise. We can help provide available delivery information for a carrier claim or report.
Delivered to the wrong address: If the carrier delivered to the wrong address, we will arrange a replacement or refund after verification. If you supplied an incorrect or incomplete address, contact us immediately so we can try to correct it before processing. Orders confirmed as delivered to the address you supplied are not eligible for a refund or replacement solely because that address was incorrect, except where required by law.
If you received the product but are not satisfied, you can request a refund within 30 days of delivery under Section 1, including for opened or tried products. For delivery regions and estimates, see our Shipping Policy.
7. Refunds & Exchanges
We will email you the outcome after reviewing your request. No product return or inspection is required. Approved refunds are processed to your original payment method within 7 business days of approval, or sooner where required by law.
Your bank or card provider may need additional time to post the credit. If more than 7 business days have passed since your refund approval and you have not received it, contact support@getyesnap.com so we can check its status.
If you would prefer another product, request a refund under this policy and place a separate order for the item you want. For damaged or incorrect items, contact us to arrange a replacement or refund.
8. Subscription Orders
Subscriptions renew automatically at the billing frequency shown when you subscribe, unless canceled. The applicable recurring charge is billed to your selected payment method.
Every subscription delivery has its own 30-day refund window, starting when that order is delivered. The same policy applies to your first order and every renewal: opened or tried products are eligible, and no return is required.
You can manage or cancel your subscription using the subscription management link in your order confirmation email, or by emailing support@getyesnap.com. To avoid the next charge, cancel before your next scheduled billing date.
Canceling a subscription stops future renewals; it does not automatically cancel or refund an order already charged. If a renewal has already been charged, contact us promptly to request cancellation before processing, or request a refund under this policy after delivery. Requesting a refund does not cancel future subscription deliveries, so please cancel your subscription separately if you no longer want renewals.
Please keep your billing information current through the subscription management portal. Contact us if you need help accessing it.
9. Payment Questions & Disputes
If you have a billing concern or do not recognize a charge, contact us so we can investigate and help resolve it. We may provide relevant order and delivery records to the payment provider when responding to a dispute. Nothing in this policy limits your right to raise a legitimate payment dispute.
10. Your Consumer Rights
This policy is in addition to rights you may have under applicable consumer law. It does not exclude or limit mandatory rights relating to faulty goods, non-delivery, cancellations, or refunds. Where local law provides greater protection, that law applies.
For UK and EU consumers, a statutory 14-day cancellation right may apply to online purchases, subject to legal exceptions such as certain sealed health or hygiene products once unsealed. Where this right applies, notify us within 14 days of receiving the goods and return them within the following 14 days. Any statutory refund, including standard delivery charges where applicable, will be handled within the legally required timeframe.
For refunds under our voluntary 30-day satisfaction policy, no product return is required.
Questions about your order? Contact Yesnap at support@getyesnap.com.